Systems Operations Engineer , IT Operations Leader
Reliable systems, owned end to end. I keep Microsoft 365 , identity , Azure and VMware steady and documented , and I stay with a problem from triage to resolution .
Ten years of IT operations at The Potter’s House of Dallas, from computer technician to systems operations engineer.
I’m a systems operations engineer and IT operations leader with more than ten years in IT, from the help desk through senior infrastructure roles.
My focus is reliability, automation and documentation across Microsoft 365 (SharePoint, Exchange Online), identity with Active Directory and Entra ID, Azure, and VMware vSphere. I’m known for calm incident response, clear SOPs and runbooks, and seeing an issue through from triage to resolution.
Today, at New Hope Worship Center in Orlando, I lead tech and ministry operations, stepping into the Executive Minister role over systems, processes and communications, focused on documented processes, clear ownership, and teams that can sustain the work.
Orlando, FL. Documented, repeatable operations systems, with clear ownership across production and streaming teams.
Dallas, TX. Ten years, four roles, one organization: from computer technician to systems operations engineer.
VMware · Hyper-V · SAN · Backup & DR · Event IT · Streaming
Networking · Security · Cato · SonicWall · AirWatch · JAMF
Tier 1–3 · Microsoft 365 · SOPs · Proofpoint · Exchange Online
Desktop support · Asset inventory
Associate of Science, Computer Information Science
Bachelor of Practical Ministry, Pastoral Major
The platforms and tools behind ten years of operations work, grouped by domain.
Selected work across operations, live events and ministry. Each tab shows where and when.
The Potter’s House · 2021–2025
Onsite IT support for major conferences drawing more than 20,000 attendees, delivered as Systems Operations Engineer alongside my role as the escalation point for Level 3 and above issues.
Event IT · Troubleshooting · Escalation
The Potter’s House · 2021–2025
Supervised weekly streaming services across multiple locations, delivered to the website, mobile app and YouTube.
Streaming · Multi-platform broadcasting
New Hope Worship Center · Now
Tech and Ministry Operations Lead & Executive Minister (systems, processes, communications)
I build the operations behind New Hope’s weekly services as documented, repeatable systems, with clear ownership across production and streaming teams.
Operations systems · Production · Live streaming
Potter’s House , then New Hope
Developed and standardized onboarding, ticketing and escalation SOPs for on-premises and fully remote staff, then developed and delivered staff training on IT policies and procedures. Clear documentation is how I make work repeatable, and it is the same approach I bring to operations at New Hope.
Onboarding · Escalation · Runbooks · Training
Potter’s House · 2021–2025
Designed, configured and maintained VMware, Hyper-V and physical server environments, including hardware procurement and lifecycle.
Potter’s House · 2021–2025
SAN storage (Lenovo, Dell), cloud server backups with Sky Data Vault, and routine disaster recovery across on-premises and cloud.
Potter’s House · 2019–2021
High-availability network infrastructure with hybrid cloud connectivity, endpoint protection and SIEM, and VPN with Cato Networks and SonicWall.
Potter’s House · 2019–2021
Managed mobile devices with AirWatch and JAMF across cross-platform environments and integrations.
Potter’s House · 2016–2019
Tier 1 through Tier 3 support across Windows, macOS, Android and iOS, sustaining customer satisfaction above 95%.
Potter’s House · 2016–2019
Monitored email security and anti-phishing with Proofpoint, including communications through Exchange Online.
Potter’s House · 2021–2025
The escalation point for Level 3 and above help desk tickets across the enterprise environment.
Potter’s House · 2021–2025
Mentored junior colleagues and developed and delivered staff training on IT policies and procedures.
Reach me by email or phone.
Sean